Chapter 9. Troubleshooting Guide

Table of Contents

Launching
Tracking
Sync
Flex Configurations
General VE-Suite Help

Launching

  1. VE-Conductor comes up but I don't see graphics on any of the displays.

    1. Ensure that you correctly entered your password, when prompted, after launching on the master node.

    2. Ensure that Xplorer is selected on the Custom page of VE-Launcher.

    3. Ensure that "Cluster" is selected on the Custom page of VE-Launcher in the Xplorer Mode box.

    4. Ensure that all of the nodes launched. If you see any errors in the Conductor log stating "Unable to connect to VES Server" , one or more of the nodes did not connect properly. Kill all project_tao_osg_vep processes on all nodes and restart velauncher.py.

    5. Ensure that the correct IP addresses are listed on the Cluster Nodes dialog of VE-Launcher. Also ensure that the correct name is listed for the master (cavehead) in the MASTER field of the Cluster Nodes dialog.

  2. I see the error message "Error: can't open display on device":

    1. Issue the xhost + command on all the nodes of the cluster. For example, from the command line type ssh drone1, then type xhost + (Note the space between xhost and +)

    2. Ensure that you have read permissions on the graphics card by typing ls -ltr /dev/nvidia*. If you do not have read permissions, ask the system admininstrator to enable read permissions.

  3. I see the error message "Could not connect to the Name Server..."

    1. Ensure that the correct IP address is listed on the CE name of the VE-Launcher dialog (currently 10.10.20.241)

  4. velauncher.py is not available in my shell

    1. This probably means that the environment for your account has not been setup properly. Ask the system admininstrator to check the configuration of the user account environment.